Support

Need support? We’re here to help!

Here’s how you can get support:

Email

If you’re stuck and need support, scroll down this page and fill out the form to send us an email. A member of the Bounce team will get back to you as soon as possible.

Phone

If we’re going backwards and forward over emails and it’s taking too long to resolve the problem, we’ll call you instead to arrange a time to talk.

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Editing your Profile

Want to change your profile image?

Go to your profile page and click the grey icon that looks like a person. This will give you a pop up where you can change your profile picture to anything you’d like!

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Fill out the form below and we will get back to you ASAP!

Need a little extra help?

We’ve put together a list of support services to help you out if you need them. 

  • Beyondblue (Anxiety, Depression and Suicide Prevention) www.beyondblue.org.au 1300 224 636
  • Kids Helpline (Anytime. Any Reason. Kids) www.kidshelpline.com.au 1800 551 800
  • Lifeline Australia (Crisis Support and Suicide Prevention) www.lifeline.org.au 13 11 14
  • Mensline Australia (Help, support, referrals and counselling services for men) www.menslineaus.org.au 1300 789 978
  • 1800 RESPECT (National Sexual Assault, Domestic and Family Violence Counselling Service) www.1800respect.org.au 1800 737 732
  • The Butterfly National Helpline (people affected by eating disorders or body image issues) butterfly.org.au 1800 334 673
  • The Defence Family Helpline www.defence.gov.au/dco/defence-helpline.asp 1800 624 608
  • Headspace (Wellbeing support for young people 15 – 25 or their families) headspace.com or headspace.org.au 1800 650 890
  • Wire (Any Women, Any Issue, Victorian) wire.org.au 1300 134 130
  • Blue Knot Foundation (Adult Survivors of Childhood Trauma) www.blueknot.org.au 1300 657 380
  • National Disability Abuse and Neglect (Report abuse or neglect of people with a disability) 1800 880 052
  • Qlife (LGBTI Community peer support) www.qlife.org.au 1800 184 527
  • ReachOut Australia (Help young people through tough times) au.reachout.com
  • The Gender Centre INC (Services for Transgender & Gender Diverse Community) (02) 95197599
  • Safe Steps (Family Violence Response Centre) safesteps.org.au 1800 015 188

Housing Vic – Crisis & Emergency Accommodation

https://www.housing.vic.gov.au/crisis-emergency-contacts

State-wide Services:
Phone: 1800 825 955 (free call) or (03) 9536 7777
Hours: 5 pm to 9 am, Monday to Friday and 24hours on weekends and public holidays

Victorian Emergency Accommodation/Homelessness Support Services

https://services.dhhs.vic.gov.au/getting-help

Link2home

https://www.facs.nsw.gov.au/housing/help/ways/are-you-homeless

Link2home is the state-wide homelessness information and referral telephone service. It is available 24 hours a day, 7 days a week, every day of the year.

For information, assessment or referral to homelessness services and support in NSW, call Link2home:

  • Domestic Violence Line 1800 656 463
  • Link2home Homelessness 1800 152 152
  • Link2Home Veterans and Ex-Service 1800 326 989
  • Child Protection Helpline 13 2111

New South Wales Emergency Accommodation/Homelessness Services

https://www.facs.nsw.gov.au/housing/help/ways/services

Search for a service that you or someone you know may need by location or by the type of support needed depending on your situation.

Emergency Accommodation

https://www.qld.gov.au/housing/emergency-temporary-accommodation/emergency-accommodation

If you’re experiencing homelessness or are housed but at risk of homelessness—including experiencing domestic and family violence you can call:

  • Homelessness Hotline: 1800 474 753
  • DVConnect: 1800 811 811; Men’s line: 1800 600 636.

Queensland Emergency Accommodation/Homelessness Support Services

https://www.qld.gov.au/housing/public-community-housing/housing-service-centre

Crisis advice and accommodation

https://www.sa.gov.au/topics/housing/emergency-shelter-and-homelessness/accessing-services

These services will assess your situation and work with you to find the best option to suit your needs.

  • Homeless Connect SA (including families) phone 1800 003 308
  • Domestic Violence and Aboriginal Family Violence Gateway phone 1300 782 200 or 1800 800 098

South Australia Homelessness Service Provider Directory

https://www.sa.gov.au/topics/housing/emergency-shelter-and-homelessness/homelessness-service-providers

Department of Communities – Housing Connect

https://www.communities.tas.gov.au/housing/housing-connect

For more information contact housing contact 1800 800 588

Tasmania Emergency

Accommodation Referral List

https://www.legalaid.tas.gov.au/referral-list/categories/emergency-accommodation

Crisis Accommodation Darwin

https://www.healthdirect.gov.au/australian-health-services/results/darwin-0800/tihcs-aht-12519/crisis-accommodation?pageIndex=1&tab=SITE_VISIT

NTCOSS – Northern Territory Council of Social Services Directory

https://ntcoss.org.au/directory/categories/housing-and-homelessness

Shelterme

https://www.shelterme.org.au/

Crisis Accommodation and Homelessness Services

https://www.dcp.wa.gov.au/CrisisAndEmergency/Pages/CrisisHomelessnessServices.aspx

For assistance to access emergency accommodation

Office hours: Homeless Advisory Service Telephone: 1800 065 892 or your local metropolitan or country Department for Child Protection and Family Support office.

After hours

  • Crisis Care Telephone: (08) 9223 1111
  • Country free call: 1800 199 008

Western Australian Service Directory

http://dcp.wa.gov.au/servicescommunity/Pages/Location%20of%20services.aspx

WA Housing Hub

http://options.wahousinghub.org.au/places/crisis-accommodation/

Community Services

https://www.communityservices.act.gov.au/hcs/services/social_housing/social_housing_and_homelessness_services#homeless

Call human services on 1800 176 468 (free of charge) for more information

My Community Directory

http://directory.swmpf.org.au/Australian_Capital_Territory/Canberra/Accommodation_Services/Crisis___Emergency_Accommodation

Safe Shelter ACT

https://www.safeshelteract.org.au/support-services